Account
Delete your account
This page explains how to request deletion of your Vale, Inc. account used with the Vale Mobile App, and what data is deleted or retained when you do.
How to request account deletion
- Open a new email to support@vale.vision. Please send it from the email address associated with your account so we can verify your identity.
- Use the subject line “Account deletion request” and include the email address tied to your account.
- We verify the request and permanently delete your account and associated personal information, then email you a confirmation once it is complete.
REQUEST DELETION
Email us from the address associated with your account and we will process your request, typically within 30 days.
support@vale.visionVale, Inc. · We respond to deletion requests Monday–Friday, 9am–5pm CT
What data is deleted
When we complete your request, we permanently delete or anonymize the following personal information from our systems:
- Your account and profile details (name and email address)
- Communication and support records associated with your account
- Marketing preferences and any opt-in status
- The tokenized device fingerprint used for license verification
What data is kept, and for how long
We retain a limited set of data only where the law requires it or where it can no longer identify you:
- Billing and transaction records that we are legally required to retain for tax, accounting, and fraud-prevention purposes (typically up to 7 years, as required by applicable law). These records are retained by our payment processors and are not used for any other purpose.
- Anonymized or aggregated data that can no longer be linked to you.
Wildlife data on your device
The Vale Mobile App processes and stores your images, videos, annotations, and AI model outputs locally on your device — this data is never uploaded to Vale, Inc. servers. Deleting your account does not remove this on-device content. To remove it, delete your media within the app or uninstall the app from your device.