Support
Vale Mobile App Support
Need help with Vale Mobile App? We're here to help with installation, licensing, troubleshooting, and anything else.
CONTACT SUPPORT
Email us and a member of our team will get back to you, typically within 1–2 business days.
support@vale.visionVale, Inc. · Support hours: Monday–Friday, 9am–5pm CT
Frequently asked questions
How do I get help with a problem?
Email our support team at support@vale.vision with a description of the issue, the device you're using, and the app version (shown in the app's settings). Screenshots or a short screen recording help us resolve things faster.
How do I activate or recover my license?
Licenses are tied to your email account. If you're having trouble activating, transferring, or recovering a license, email support@vale.vision and include the email address associated with your purchase.
Where is my wildlife data stored?
Vale Mobile App processes and stores your images, videos, annotations, and AI model outputs locally on your device. Your wildlife data is never automatically uploaded to Vale servers. Because the data lives on your device, we recommend keeping regular backups.
How do I request account or data deletion?
You can request access to, correction of, or deletion of your personal information at any time by emailing support@vale.vision. See our Privacy Policy for the full list of your rights.
How do I report a bug or request a feature?
We'd love to hear from you. Send bug reports and feature requests to support@vale.vision. For bugs, please include steps to reproduce the issue and your app version.
What are the system requirements?
Vale Mobile App runs on modern iOS devices. For the best experience, keep your device updated to a recent OS version and ensure you have sufficient free storage for your media library.